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Terms webshop
Wielerhuis De Heij BV
These General Conditions of the Catalog of Wielerhuis De Heij BV will enter into force as of October 1, 2009.
Article 1 - Definitions
In these conditions shall apply:
1. Entrepreneur: that the legal products and / or services to the consumer;
2. Consumer: natural person not acting in the exercise of professional or business and through the webshop of Wielerhuis De Heij BV products or services ordered;
3. Location: the person who ordered products and / or services ordered from the supplier and then deliver to the consumer;
4. Supplier: the person who requested the product / request the establishment of the office delivers
Article 2 - Identity of the operator
Wielerhuis De Heij BV
Ganzeweide 181 - 6413 GE HEERLEN
Telephone: +31 (0) 45-5233948
VAT number: NL006749288B01
Fax: +31 (0) 45-5285985
E-mail: wielerhuisdeheij@live.nl
Article 3 - Applicability
These general conditions apply to any offer of the entrepreneur.
Article 4 - The offer
1. The offer includes a complete and accurate description of the products, such as price, brand and type and size. If the consumer has ordered services shall indicate the service will be provided and at what price. The description is sufficiently detailed to a proper assessment of the offer by the consumer as possible. If the contractor uses these images are a true reflection of the products and / or services. Obvious mistakes or errors in the offer is not binding on the entrepreneur.
2. Any such offer contains information for consumers is clear what the rights and obligations, to the acceptance of the offer are attached. This concerns in particular:
- The price includes taxes;
- how the agreement will be achieved and what actions are necessary therefor;
- the method of payment, delivery or performance of the contract;
Article 5 - The Agreement
1. The agreement is subject to the provisions of paragraph 4, to stand at the moment of acceptance by consumers of supply and compliance of the payment.
2. It will be an order confirmation by e-mail to both the consumer and to the establishment send to in Article 4 paragraph 1 definition, so the consumer knows what will be ordered. Then orders the establishment of the Supplier the articles, which the site will then provide to the consumer.
Article 6 - Fully / Partial Cancellation of ordered product (s) / Waiver of Sale
When purchasing products, the consumer to the order within 24 hours of receiving the order confirmation to cancel. The cancellation of an order must be made in writing or by telephone. The consumer can choose his / her order by e-mail wielerhuisdeheij@live.nl cancel. Requires that the consumer provide sufficient information, such as the invoice number and bank account number, so the order can be traced and can be canceled.
Is it loose items, then the consumer is entitled to refrain from purchasing, when he for the first time the products are displayed.
Article 7 - Costs in case of total or partial cancellation of an order / purchase the waiver of
If an order later than 24 hours after receipt of order confirmation by the consumer is canceled in whole or in part, be him / her to administrative costs ¬ 15, - charged. The amount paid minus the administrative costs will within 30 days after the date of cancellation on behalf of the consumer will be refunded.
Article 8 - Delivery and implementation
1. If delivery of an ordered product proves impossible, the site will endeavor to make available a replacement item. By the delivery will be clear and comprehensible manner reported that a replacement item is delivered. If the consumer does not wish to buy replacement items, then the cost borne by the establishment. The office will then instruct the operator to immediate repayment of the receivables.
2. The risk of damage and / or loss of products is based to the time of delivery to the operator, unless otherwise expressly agreed.
Article 9 - Payment
Via the webshop of the entrepreneur is able to purchase products online. The consumer has several payment options, including credit card and iDeal. Payments will be in a secure area of The Way You Pay to be implemented. The bank information of consumers will never be saved. But consumers should realize that paying via the Internet is never 100% safe. Payments via the internet at your own risk. Wielerhuis De Heij BV expressly disclaims all liability in this regard of the hand.
Article 10 - Data Privacy
1. By order of the items through the shop provides consumers personal, that is, information that directly identifies the person such as name, address, e-mail address, phone number etc.. The data are included in the customer base of the entrepreneur, so that consumers can be informed about interesting offers. If the consumer does not wish this could be indicated by sending an e-mail to wielerhuisdeheij@live.nl.
2. The entrepreneur retain and use only e-mail addresses directly to him or which are specified by stating clearly that they provided to him. An e-mail address is used only where it is given to the operator and also for other marketing or service purposes, including to the extent that permission is granted. This consent may be revoked at any time by sending an e-mail to wielerhuisdeheij@live.nl.
3. E-mail addresses to third parties for commercial purposes will not be provided unless the consumer explicitly permitted us has.
4. Personal consumer release if this can be an obligation under law or a court order or government regulations.
Article 11 - Compliance
1. The entrepreneur is to the consumer in the soundness of its products delivered in relation to their price, unless there is:
· Non-compliance by the consumers of the establishment, the producer or the
importer of the product instructions or requirements for
use;
· Defects which the manufacturer of the product warranty has ruled.
2. Both the entrepreneur and the establishment by the consumer, the desired service (s) to the best ability.
Article 12 - Advertising / complaints
1. Complaints about the performance of the contract must within a reasonable time and no later than 14 days after discovery of the defect, fully and clearly described and submitted to the entrepreneur. A complaint about a product, service or service of the entrepreneur / business consumers can e-mail wielerhuisdeheij@live.nll be submitted.
2. If the consumer within the period specified in the preceding paragraph has filed a complaint, as is the sound delivery.
3. The entrepreneur complaints within a period of 10 working days from the date of receipt, answer. If a complaint is a foreseeable longer processing time demands, by the operator within the period of 10 days responded with a message of welcome and an indication if the consumer can expect a more detailed answer.
Article 13 - Disputes and Applicable Law
1. The contracts between the entrepreneur and the consumer which these general conditions apply, only Dutch law. Parties, complaints, complaints and disputes in consultation to resolve.
2. The parties are free to dispute the jurisdiction to impose, if parties fail to reach a mutually acceptable solution could be. The court has exclusive jurisdiction to hear the dispute.
Article 14 - Amendments to the terms and conditions
1. Wielerhuis De Heij BV is entitled to such terms and conditions at any time to change.
2. Changes in these conditions are effective only after it appropriate so published.
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